FAQ


Here are some answers to our most frequently asked questions:
 

Q: How can I contact you?
A: You can reach us at 804-262-9760 (voicemail), e-mail us at boxoffice@cattheatre.com (for ticketing questions) or cat@cattheatre.com (all other questions), or by mail at PO Box 15513, Richmond, VA 23227.

 

Q: What are your box office hours?
A: We are a volunteer-run organization, and we do not have regular box office hours. The CAT box office opens with the house, 45 minutes before the curtain during the run of a show.


Q: When does the house open?
A: The house opens 30 minutes prior to curtain.
 

Q: Is there assigned seating?
A: We do have minimal VIP reserved seating for upgraded subscribers only (see seating chart below). Other than VIP seats, all our seating is general admission. The house seats up to 135 patrons (seating varies based on the requirements of an individual show) and we regularly sell out. Accordingly, if you have a preference where you sit you are advised to be at the theatre early.
 


Q: How can we purchase tickets?
A: You may purchase individual show tickets by clicking here, and subscriptions by clicking here.


Q: Do you accept reservations without prepayment of tickets?
No. If you choose to pay at the door, there is no guarantee of seating and there is a $3/ticket surcharge. However, for your convenience, we will update our voice mail and Facebook page when shows are sold out.


Q: What type of payment do you accept?
A: At the box office, we accept cash, checks, and major credit cards.


Q: Can I exchange my ticket?
A: Yes. Please e-mail us at boxoffice@cattheatre.com.
 

Q: What are your single ticket prices?
A: Tickets purchased in advance are $25/general admission, $15/students, and $20/RVATA. For groups of 10 or more, tickets are $20/each. There is a $3/ticket fee to purchase any type of ticket at the door. A service charge from the Vendini ticketing system will apply to all ticket purchases.